Refund policy

Cancellation Policy:

  1. I accidentally placed an order. Can I cancel it?
    Yes, if your order hasn't been shipped yet, you can cancel it.
  2. How do I request a cancellation?
    You can WhatsApp our customer support team at +91 8122550306
  3. When will I receive my refund after cancellation?
    If it's a prepaid order, the refund will be initiated within 24-48 business hours once your cancellation request is processed.

Refund Policy:

  1. How long do I have to request a return?
    All return requests must be placed on the website within 5 days from the date of delivery.
  2. How do I initiate a return request?
    Return requests can be placed from the “Refund & Exchange” section on the website's footer.
  3. What condition should the returned items be in?
    The items must be returned in their original packaging and in undamaged condition.
  4. What if I receive a defective or damaged item? 
    We will replace the defective/damaged item at no additional cost to you.
  5. What images do I need to upload for a defective/damaged item return? 
    You need to upload images of the invoice, a visible image of the damaged/defective product, and the packaging.
  6. How will the return be processed? 
    Our logistics partner will pick up the item to be returned and hand it over to our warehouse. The replacement or refund will be initiated after that.
  7. How long does the refund process take? 
    The refund can take up to 15 days after the returned product is received by us.
  8. What should I do if I receive an incorrect or incomplete order? 
    Please WhatsApp our customer support team at +91 8122550306 within 72 hours of receiving the order.
  9. What items are NOT eligible for return? 
    The following items are ineligible for return
    • Damages caused by misuse.
    • Products with tampered packaging/product labels.
    • Incidental damage.
    • Products returned without all components.
    • Products returned in a condition different from their received state.
    • Personalized/Customized Products.
    • No Returns allowed on Spare Parts.
    • Only Replacement is allowed in case of defective or wrong product delivery.

      10. Will I be able to return the goods if I don’t like them?

Yes! You can certainly choose to return the products if you don’t like them within 3 days of receiving the order. In that case, we would refund your money, excluding the two-way shipping charges on actuals and handling charges of Rs. 100/- alone.

Exchange Policy: 

  1. What is the timeframe for requesting an exchange?
    Exchange requests must be initiated within 5 days from the date of delivery. Please check the specific timeframe mentioned on the product page.
  2. How do I request an exchange?
    You can usually initiate an exchange request from the “Refund & Exchange” section on the website's footer.
  3. What condition should the item be in for an exchange?
    The item must be unused, unworn (if applicable), and in its original condition with all original tags, labels, and packaging intact.
  4. Do I need to provide any proof when requesting an exchange?
    You may be required to provide images of the product and its packaging to facilitate the exchange process.
  5. Is there a cost for exchanging an item?
    If the same product is exchanged ( because of a defect ), no charges would be deducted, otherwise, the reverse pickup cost of the already sent item would be charged on actuals
  6. How long will it take to receive my exchanged item?
    The delivery timeframe for the exchanged item will be similar to that of a new order. We will process the exchange once the original item is received and inspected at our warehouse.
  7. What if the desired exchange item is out of stock?
    If the requested exchange item is out of stock, we will process a refund for the original item as per our return policy.